All deposits made to Pro Auto Detailing are non-refundable.

• Rescheduling with 72+ hours’ notice: No additional deposit required—your original deposit will carry over to the new date.
• Rescheduling within 72 hours or cancellation within 48 hours: A new deposit will be required to re-book. Your original deposit will be credited to your account and can be applied toward future service.
• No-shows or same-day cancellations: Deposit will be forfeited.

Account credits must be used within the same calendar year or they will expire.

Have questions about your booking or deposit? Reach out anytime—we’re always happy to clarify.

We aim to make every visit as convenient—and pressure-free—as possible.

No-Contact Drop-Off

• We offer no-contact drop-off by default. Just leave your keys in the secure white key box located by our door, and we’ll handle the rest. This process is in place to give you a no-pressure, no salesy up-sells experience. We’ll inspect the vehicle and, if anything outside the scope of your booked service comes up, we’ll let you know and provide an estimate before doing any extra work.
• If you prefer an in-person evaluation or would like to walk us through concerns beforehand, that can be scheduled at no cost—just reach out and we’ll find a time that works.

Drop-Off Time

We ask that all vehicles be dropped off before 9:00 AM on the day of service. Early morning traffic can be unpredictable, so here’s how we handle late arrivals. We do encourage dropping off the night before.

Late Drop-Off Policy

• If you’re going to be 15–30 minutes late, call or text before 9:00 AM and we’ll do our best to accommodate.
• If you’re going to be more than 30 minutes late, we’ll reschedule your appointment at no charge, provided you let us know before 9:00 AM.
• If you are late without notifying us, we will send a text message 15 minutes after your scheduled drop-off . If you respond and arrive within the next 15 minutes (under 30 total), we’ll proceed with your appointment.

We understand that plans can change. If you need to reschedule, please give us at least 48 hours’ notice so we can offer the spot to another client.

• 48+ Hours Notice – No penalty. Your deposit carries over to your new appointment.
• 24–48 Hours Notice – May require a new deposit at our discretion.
• Less Than 24 Hours or No-Show – Deposit is forfeited, and a new deposit is required for future bookings.

Frequent reschedules or no-shows may result in a requirement for prepayment in full to book.

At Pro Auto Detailing, we believe in full transparency. Occasionally, we may send an estimate for approval if we find that your vehicle needs work beyond the scope of the service originally booked. These estimates are not surprise upsells—they are sent to ensure you’re fully informed before we proceed with anything that requires more time or cost.

Exterior Estimates

For most exterior services—like Wash & Wax, Decontamination Washes, or the Signature Detail—approval is not required for us to proceed. However, please understand:

• Services like Wash & Wax will not remove scratches or significantly improve the visual appearance of swirled or damaged paint.
• For high-end services like Modesta BC04 or BC05 ceramic coatings, and Paint Protection Film (PPF) , approval is required before we begin. These services are more technical, more expensive, and require precise expectations from both parties.

If you have questions about what a particular exterior service can or cannot fix, we’re always happy to walk you through it—before or after booking.

Interior Estimates

Interior estimates work a bit differently. If your vehicle requires more work than what was booked—especially due to excessive pet hair, sand, food debris, or other heavily soiled conditions —we’ll pause and send you an updated estimate. If that estimate is refused, we will not proceed with the detail , with one exception:

Established Clients with Pets:
If you’re a returning client and the pet hair is part of the day-to-day reality of your vehicle, we can still move forward without hourly pet hair removal rates. In these cases, we’ll add a flat $30 pass through fee. This covers the extra effort needed to wipe down and clean surfaces after loose pet hair resettles post-detail.

We would rather a client be temporarily upset that we didn’t perform the detail—than end up rightfully upset over paying for a subpar result because we worked under unfit conditions. That’s a line we don’t cross.

If You Decline the Estimate

If you choose not to proceed with the updated estimate, your deposit will be credited to your account for use toward a future appointment. See our Deposit Policy for full terms.

At Pro Auto Detailing, we understand that life doesn’t always operate on a 9-to-5 schedule. While we do our best to accommodate unique timing needs, after-hours work requires special arrangements and extended availability. The following surcharges may apply to appointments scheduled outside of regular business hours:

• 15% Surcharge – Applies to mild extensions beyond standard hours (e.g., early drop-offs, late pickups, or work starting/ending slightly outside our 9AM–6PM window).
• 25% Surcharge – Applies to last-minute requests requiring extended hours or significant adjustments to the schedule, including weekend or evening service.
• 50% Surcharge – Applies to overnight or through-the-night work, typically reserved for last-minute show prep or high-priority turnaround where a vehicle must be completed outside all standard operating hours.

These surcharges are calculated based on the total cost of services performed. If you’re ever unsure whether a surcharge applies, feel free to ask—we’ll always confirm it in writing before proceeding.

To maintain the quality and safety of our work, we reserve the right to adjust pricing when vehicles present conditions that fall outside the scope of a standard detail.

Exterior Contaminants

The following conditions will be billed at $65/hour in addition to the cost of your scheduled service:

• Tree sap and resin buildup
• Artillery fungus (“shotgun mold”)
• Road tar and paint over spray
• Excessive caked-on mud (off-road or neglect conditions)
• Baked-on brake dust (especially on neglected wheels or calipers)

These contaminants often require specialized chemicals, extended dwell times, and careful manual removal. We will always inform you prior to proceeding with additional work.

Interior Bio-hazards

We do offer bio-hazard remediation, billed at $150/hour , with a 1-hour minimum. Human or animal, this includes the presence of:

• Blood
  
• Vomit
• Feces or urine
• Any bodily fluids

We approach these jobs with the appropriate PPE, sanitation protocols, and photo documentation for your records (or insurance, if applicable).

Pet Hair & Routine Use Vehicles

For clients with pets who ride in the vehicle regularly, we understand that light to moderate pet hair is a part of day-to-day life. If you’re not looking for pet hair removal to be the focus of your interior service, we do not bill hourly for hair removal in these cases.

Instead, a flat $30 pet hair passthrough fee will be added to your interior service. This covers the added time needed to wipe down and reclean areas where loose hair tends to resettle after vacuuming—typically between and under the seats and in footwells.

If you would like pet hair removal to be the primary focus, we’re happy to accommodate. Full pet hair removal is billed in addition to the base interior service, at $65/hr, and targets embedded hair in upholstery, carpet, and trim.

We ask all clients to let us know which option they prefer at booking so we can plan accordingly.

We stand behind our work. If you notice anything we missed or feel something wasn’t addressed as expected, please contact us within 48 hours of pickup so we can evaluate and correct it.

However:

• We do not offer refunds once work has started.
• We do not guarantee results that go beyond the realistic limits of what your booked service covers.

Our goal is always your satisfaction—but we will not compromise our standards or pricing to meet unrealistic expectations.

We monitor weather closely and will proactively reach out if rain or snow may impact your appointment. In most cases:

• Rain – We contact clients the evening before with reschedule options.
• Snow – We will reach out ahead of any major storm. Please note: we plow during snow events , so scheduling flexibility may be limited during storms.

Clients are welcome to reschedule due to weather with no penalty. If we haven’t reached out and you’re unsure whether to come in, feel free to check in the day before.

All personal belongings must be removed prior to drop-off—regardless of value or sentiment. We are detailers, not organizers, and our focus is the vehicle, not your items.

If items are left behind:

• Loose coins, jewelry, or accessories will be bagged and returned at pickup.
• Weapons (guns, knives, pepper spray) will be secured. Firearms will be cleared and locked in a safe until pickup.
• Illegal substances (e.g., cocaine, heroin, fentanyl) – We will immediately contact law enforcement if discovered.
• Unregistered/defaced firearms – Law enforcement will be notified.
• Knives with visible blood – Law enforcement will be contacted.

Photographs are taken in all cases involving weapons, drugs, or suspected biohazards—for our protection and yours.

If drugs, needles, or other hazardous materials are disclosed at booking, we may proceed under our biohazard remediation policy.

We send all invoices via QuickBooks, where you can pay directly through the email using a secure link. Payments collected through QuickBooks include the payer’s phone number to help protect against fraud.

• Payment is due at or before pickup.
• After-hours pickups are fine—as long as the invoice is paid in full beforehand.
• We do not allow payment after the vehicle has left.

Chargeback Policy

We pursue chargebacks to the fullest extent possible. If a chargeback is filed:

• A $50 administrative fee is immediately applied to your account to cover fees incurred from QuickBooks and our bank.
• We begin billing $65/hour for any time required to collect documentation, images, and communication logs to dispute the charge. A minimum of 2 hours will be billed.
• If legal action is required, we will seek full reimbursement for:
• Filing fees
• Court appearances
• Travel expenses
• Any and all time away from the shop

We do not take chargebacks lightly, and we take every step necessary to defend our work and recover losses.